Last updated: 29 October 2026

Digital keys are delivered instantly and can be used immediately, so the usual 14-day right of withdrawal ends once the key has been delivered and revealed — you agree to this when placing the order. We still stand behind every key we sell.

When you get a refund or replacement

  • the key is invalid, already used or does not work on the stated platform and region;
  • you were charged but did not receive the key within 24 hours;
  • the order was charged twice by mistake;
  • the key has not been revealed or sent yet and you cancel the order.

When a refund is not possible

  • the key was activated on your account;
  • the product was bought for the wrong platform or region (both are shown on the product page);
  • your device does not meet the system requirements;
  • you changed your mind after the key was delivered.

How to request a refund

Write to support@knightix.com within 14 days of purchase. Include the order number, the key and, if the platform shows an error, a screenshot of it. We reply within 48 hours.

How the money is returned

Approved refunds go back to the original payment method within 5–10 business days. Instead of a refund we may offer a replacement key of the same product.