Questions & Answers
What does Knightix sell?
Digital activation keys for games, DLC, software and prepaid cards on Steam, PlayStation, Nintendo, Epic Games and Battle.net. Nothing is shipped — you receive a key and redeem it on the platform.
Are the keys official?
Yes. Keys come from verified distributors, and every key we send is new and unused.
How do I know which platform a key is for?
Every product card and product page shows a platform badge (Steam, PS5, Nintendo…) and a region badge. The details table on the product page lists them again in full.
What does "EU key" mean?
An EU key activates on accounts registered in a European country. Read more in our guide Region Locks Explained.
How can I find a specific game quickly?
Use the search in the header, or open the catalog and filter by platform, genre, type and price.
Which payment methods can I use?
All available payment methods are shown at checkout before you place the order.
Is my payment secure?
Yes. Payments are processed by secure payment providers over an encrypted connection. We never see or store your full card details.
Why was my payment declined?
Check that your details are correct and that your bank allows online payments. You can also contact your bank or try another payment method.
Why does my payment need extra verification?
Your bank may ask you to confirm the payment (for example with 3-D Secure) to protect you from fraud. Follow the instructions from your bank to complete it.
Will I get a confirmation of my order?
Yes. After payment you receive an order confirmation e-mail with the order number, the products and the total.
How fast will I get my key?
Usually right after the payment is confirmed. In rare cases an additional security check can take up to 24 hours.
Where do I find my key?
In the order e-mail and — if you have an account — in My account → Orders.
Do I need an account to buy?
No, you can check out as a guest. With an account you keep all your orders and keys in one place.
Can I buy several keys at once?
Yes. Add the products to the cart and change the quantity if you need more than one key of the same game.
Can I buy a game as a gift?
Yes. Buy the key and send it to your friend. Make sure the platform and region match their account.
How do I activate my key?
Follow the step-by-step guide for your platform on the How to Activate page. Every product page also has activation instructions.
Do I need a Steam, PlayStation or Nintendo account?
Yes. The key is redeemed on your platform account, so you need an account on that platform (Steam, PlayStation, Nintendo, Epic Games or Battle.net).
Can I activate DLC without the base game?
No. DLC, season passes and upgrades need the base game on the same account and platform.
What if the key region does not match my account?
Contact us before activating — we will help you find a solution. Please do not use a VPN to activate keys: platforms may restrict your account.
How do I create a Knightix account?
Open My account and choose Register. We send a link to set your password to your e-mail.
The platform says my key is invalid. What now?
Copy the key from your e-mail instead of typing it and check that you are activating it on the right platform. If it still fails, send us the order number and a screenshot of the error.
The platform says the key was already used.
Contact us with your order number and a screenshot. We will check the key with our distributor and replace it or refund the order.
I did not receive the order e-mail.
Check your spam folder. If you have an account, the key is also in My account → Orders. Still nothing? Write to us with the e-mail address you used.
A page does not load correctly.
Refresh the page, clear your browser cache or try another browser. If the problem continues, send us a screenshot.
How do I contact support?
Write to support@knightix.com or use the contact page. We usually reply within 48 hours.
Can I get a refund?
Yes, if the key is invalid or already used, if you did not receive it within 24 hours, or if the key has not been revealed yet. All details are in our Refund Policy.
I changed my mind after receiving the key.
Digital keys can be used immediately, so once a key has been delivered and revealed it cannot be returned.
I bought the wrong platform or region.
Contact us before activating the key. We cannot refund keys that were already activated or revealed, but we will check what we can do.
How long does a refund take?
Approved refunds go back to the original payment method within 5–10 business days.
What should I send with a refund request?
Your order number, the key and — if the platform shows an error — a screenshot of it.